Survivor Outreach Services

Survivor Outreach Services demonstrates the Army’s commitment to the families of the fallen. SOS provides services to these families through a holistic and multi-agency approach at the garrison and communities closest to where your family lives. SOS helps the Army identify the needs of those touched by the loss of a Soldier. Our mission is to provide education on the roles and responsibilities of all agencies within your community and improve responsiveness and streamline the assistance process for your family.

Casualty Assistance

Hours of Operation

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 8 a.m. - 5 p.m.
Saturday Closed
Sunday Closed

Contact

Soldier Service Center, Morrison Avenue
Bldg 35
Google Map

Tel:
+1 (706) 545-4347

Military DSN Tel:
(312)835-4347

Benefits coordinators will provide expertise on local, state and federal benefits. They will work with the Casualty Assistance officer to provide guidance and assistance to the family with benefits, applications and linkage with benefit providers.

Financial Counseling

Financial Counseling Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

7021 Ingersoll Ave
Bldg 359
Google Map

Tel:
+1 (706) 545-2989

Military DSN Tel:
(312)835-2989

Financial counselors provide financial assistance, investment education and estate planning to assist the surviving family member to reach financial goals. Financial counselors work closely with the Casualty Assistance Center benefit coordinator and legal assistance to ensure estate and financial issues are addressed.

Support Coordinator

Support Coordinator Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

7021 Ingersoll Ave
Bldg 359
Google Map

Tel:
+1 (706) 545-2989

Support coordinators function as the long term support personnel for survivors. Support coordinators will coordinate support groups, briefings to the community and leadership; and provide life skills and supportive counseling. They work closely with Casualty Assistance Center benefit coordinators and the Casualty Assistance officer to ensure the survivor receives necessary services.

Survivor Outreach Services

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.
  • Gold Star Advocates provide support and address complaints about casualty assistance or receipt of benefits.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator, call toll-free +1 (855)707-2769.

To learn about the symbols of honor surviving military families wear, visit www.GoldStarPins.org.